Your team has painstakingly worked
on a top quality VOIP system for your client. All the best components down to the connector. All cables beautifully bundled and dressed in the racks. Every employee can customize their keypad, transfer calls, and forward their desk phone to their cell. Inside this office, the new phone system is running like a well oiled machine.
Outside the walls of the office, though, your VOIP system enters a rough and tumble world. Your pristine VOIP packets have to jam into an oversold network and tussle for routes with 4K Netflix, Twitch streamers and other bandwidth hogs.
Sporadic latency spikes, network jitter and internet outages are not your fault, but the client inevitably attributes the bad call quality to “that new VOIP system we bought from you guys.”
The carrier’s technical support line, when you get through, is little help in tracking down the issues. You need more help than the standard, “Everything looks fine on our end,” and “Have you tried unplugging the router, waiting 10 seconds and plugging it back in?”
Not being able to control the quality of your network outside the building walls can be frustrating and potentially detrimental to your business.
One of the main limitations of coaxial and copper services is limited upstream bandwidth. Dedicated fiber is symmetrical, which is better suited for the VOIP, video conferencing and cloud data services needs of today’s business.
Another limitation of coaxial and copper services is that the networks are quite often oversubscribed. Ten years ago, oversubscription was not as much of an issue as it is today. Traffic used to be bursty since networks were mostly delivering email and web pages. Today’s traffic is “nailed up” and constant. Streaming occupies a portion of a shared connection the entire time.
Since most networks treat all packets the same, your VOIP packets are not given priority over a Netflix stream.
Surf Broadband has built a private fiber network, which means that we control quality of service from end to end, and we guarantee our business service by creating dedicated routes through our network for business traffic. Our co-location at multiple internet peering points also ensures business traffic gets direct access to national and global backbone networks.
We have put the same dedication and care into building our wide area network that you put into your phone systems for your clients. We continually add capacity and advanced routing technologies to get packets across our network and to their destinations.